Frequently Asked Questions

Everything you need to know about your favorite writing instruments.

How long does shipping take for international orders?

International delivery times vary by location, typically ranging from 5 to 14 business days. We offer tracked shipping options to ensure your pens arrive safely.

What is your return policy for ink and stationery?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene and quality reasons, bottled inks cannot be returned if the seal is broken.

Do you offer engraving services for gift items?

Yes, we offer professional laser engraving on a wide selection of fountain pens and ballpoints. Look for the 'Engravable' badge on the product page to personalize your order.

How do I know which refill is compatible with my pen?

Each product page includes a 'Refills & Accessories' section. If you are unsure, you can use our Refill Finder tool or contact our customer support team with a photo of your current refill.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products authentic?

Absolutely. We are authorized retailers for every brand we stock, including Lamy, Pelikan, Montblanc, and Pilot, ensuring you receive 100% genuine products and manufacturer warranties.