Returns & Exchanges

At Cult Pens, we want you to be delighted with every purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is committed to resolving your request swiftly.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original, undamaged packaging to ensure they are protected during transit, including a copy of your packing slip inside.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our returns department, then drop it off at your nearest authorized postal carrier or collection point.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your full refund to the original payment method or dispatch your replacement item within 5 business days.